Refund Policy

This Refund Policy applies to purchases made from 2nd Gen Strategies ("we," "us"). If you have questions, contact us at support@2ndgenstrategies.com or (813) 597-5300.

Monthly services (W.I.R.E. Framework, Signal Core SEO + AEO, and other recurring services)

• Services are billed monthly in advance.
• You may cancel at any time with 30 days' written notice to support@2ndgenstrategies.com. Billing stops at the end of the notice period.
• Fees for months in which services have already been performed are non-refundable.
• Any performance guarantee (such as booked service call targets) applies only as defined in your signed service agreement, which sets out exactly what we provide if a guarantee is not met.

Digital products

• Because digital products are delivered or made accessible immediately, all sales of digital products are final and non-refundable once access has been delivered.
• If you were charged but did not receive access, or were charged more than once, contact us within 14 days and we will fix the issue or refund the duplicate or undelivered charge.

Setup and onboarding fees

• One-time setup or onboarding fees are non-refundable once work has begun.

How to request help

• Email support@2ndgenstrategies.com with your name, the email used at purchase, and the date of the charge. We respond within 2 business days.

Disputes

• Please contact us before filing a dispute with your bank or card issuer so we can resolve the issue directly.